In a ______ structure, responsibilities are divided by the market, product, service, or geography that is served.
a. functional
b. unit
c. matrix
d. network
b. unit
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Explain the hot-stove rule.
What will be an ideal response?
Ann is trying to decide which one of two job offers she will accept. Several items are presented below: Job Offer A Job Offer B(1)Base salary$50,000 $50,000 (2)Overtime compensationComp. time Hourly rate(3)Moving allowance$3,000 $3,000 (4)Signing bonus$2,000 $0 (5)Job search costs incurred$300 $500 Select the items that are irrelevant to Ann's decision.
A. (2), (3), (4) B. (2), (4) C. (1), (2), (3), (4), (5) D. (1), (3), (5)
The product delivery phase most likely represents the end of a relationship with a client if continued service is unnecessary.
Answer the following statement true (T) or false (F)
Which of the following would be classified as a service department?
A) The bottling department of a soft drink manufacturer. B) The painting department of an automobile manufacturer. C) The accounting department of a manufacturing company. D) The claims processing department of an insurance company.