Why is team emotional intelligence important?
What will be an ideal response?
Team emotional intelligence has positive impacts on team processes and performance. Emotionally intelligent teams are better able to work through emotional problems, which can lead to motivation and cohesion. They also have higher levels of team trust and are more effective in stressful situations. They also have fewer conflicts.
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To prevent a public relations problem, which of the following might be the best way to respond to a critic who posts negative information about the company?
A) Assess the message for flaws. B) Threaten legal action unless the post is removed. C) Contact the writer privately to attempt to resolve the situation. D) Monitor feedback about the complaint before making a decision.
Explain how Dunkin' Donuts' utilization of a Facebook page is an example of marketers making effective use of social networking
What will be an ideal response?
Use graphical special effects ___________________
a. to create a sense of professionalism b. only for emphasis c. to display your graphics skills d. to gain audience reaction
Colons shift emphasis _____________
a. away from the subject b. forward c. backward d. away from the key point