Companies benefit most from benchmarking when they ____.
A. have an organization such as Gartner, MetricNet, or the Help Desk Institute actually do the benchmarking
B. identify opportunities for improvement after analyzing other organizations' practices
C. compare their metrics with other service desks and strive to meet metrics that other service desks meet
D. have effective Service Level Agreements and strive to meet the targets that have been agreed upon
Answer: B
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