Which of the following is true of the American Customer Satisfaction Index?
a. It is not effective in quantifying the value that customers place on products.
b. It evaluates only the goods and services produced by the domestic firms.
c. It is based on customer evaluations of the quality of goods and services.
d. It is updated on a rolling basis once a year by measuring all the sectors of the economy.
c
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Lotina apologized to a subordinate for an e-mail that upset him. She said she had chosen an unfortunate way of stating her idea, and that she'd be happy to discuss it further. Lotina is
A. using a personal appeal. B. initiating structure. C. practicing shared leadership. D. exercising personalized power. E. expressing consideration behavior.
The most common access point for perpetrating computer fraud is at the data collection stage
Indicate whether the statement is true or false
A journal entry with a debit to cash of $980, a debit to Sales Discounts of $20, and a credit to Accounts Receivable of $1,000 means that a customer has taken a 10% cash discount for early payment.
Answer the following statement true (T) or false (F)
Under U.S. GAAP, sometimes a firm sells or otherwise disposes of a major division or segment of its business during the year or contemplates its sale or disposal within a foreseeable time after the end of the accounting period. If so, it must disclose separately any income, gains, and losses related to that division or segment. The separate disclosure appears in the
a. income from continuing operations. b. income, gains, and losses from discontinued operations. c. extraordinary gains and losses. d. retained earnings. e. paid-in-capital.