The physical distribution concept focuses on lower costs and better service to increase customer value.
Answer the following statement true (T) or false (F)
True
The physical distribution concept seeks to minimize the cost of distribution for a given customer service level. Lower costs and better service help increase customer value.
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The return on total assets is calculated by dividing the net income for the year by the average total assets during the year
a. True b. False Indicate whether the statement is true or false
When a company writes off an account receivable using the direct write-off method, the effect of this write-off on the financial statements is to
A) increase the net realizable value of accounts receivable. B) reduce total expenses. C) reduce total assets. D) increase working capital.
Which of Larson and LaFasto’s characteristics of team excellence is associated with Hackman’s “team focused coaching”?
A. compelling purpose B. principled leadership C. standards of excellence D. competent team members
Identify five outcomes of customer satisfaction.
What will be an ideal response?