When an expense is incurred prior to the payment of cash for that expense, an adjustment that increases an expense account and decreases an asset is prepared
a. True
b. False
Indicate whether the statement is true or false
False
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Which of the following methods of determining the optimal size of the sales force has a problem of assumption that the number of salespeople is determined by the expected sales level when, in fact, the opposite is also true? That is, in many cases
sales could be increased with more salespeople. A) breakdown method B) workload method C) marginal economic method D) breakout method
The most commonly recognized source of leadership involves influence that leaders exercise over their followers is representative of which form of leadership?
a. Externally oriented b. Participative c. Self-leadership d. Shared leadership
GameStop sells video games and systems, offering a narrow product line with a broad range of choices within that line. GameStop is a(n) ________
A) department store B) convenience store C) specialty store D) discount store E) off-price retailer
If a service desk uses an automatic call distributor (ACD) to allow a French-speaking customer to have the best chance of talking to an analyst that also speaks French, this is an example of ____.
A. automatic call distribution B. skills-based routing C. queuing D. needs-based routing