Which of the following is NOT a technique for managing customers' perceived waiting times:
a. Grouping customers
b. Hiding the wait time
c. Keeping customers occupied
d. Starting the service quickly
b
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Identify the four general types of organizational buying center cultures, and explain how these may impact the approach taken by a salesperson.
What will be an ideal response?
If many factors prevent new companies from entering an industry, the
A. new companies can easily compete with the established ones. B. threat to established firms is less serious. C. threat of competitive rivalry is high. D. industry is said to have just a few barriers to entry. E. threat of new entrants is more serious.
Financial Calculator Section The following question(s) may require the use of a financial calculator. You need to borrow $25,000 for one year. Your bank offers to make the loan, and it offers you three choices: (1 ) 15 percent simple interest, annual compounding; (2 ) 13 percent simple interest, daily compounding (360-day year); (3 ) 9 percent add-on interest, 12 end-of-month payments. The
first two loans would require a single payment at the end of the year, the third would require 12 equal monthly payments beginning at the end of the first month. What is the difference between the highest and lowest effective annual rate? A) 1.12% B) 2.48% C) 3.60% D) 4.25% E) 5.00%
Which of the statements below is FALSE?
A) The textbook uses the framework of the income statement to find the operating income of the company (an accounting measure) and then makes adjustments to find the true cash flow from operations. B) In accrual-based accounting, revenue is recorded at the time of sale if the revenue has been received in cash. C) Three fundamental issues separate net income and cash flow: accrual-based accounting, non-cash expense items, and interest expense. D) Generally Accepted Accounting Principles (GAAP) in the United States allow the use of accrual accounting to record revenue.