Store locations in a mall that are located next to one another are ________ stores.
A. adjacent
B. congestion
C. region
D. tertiary
E. parasite
Answer: A
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Answer the following statements true (T) or false (F)
1. The best time for a telephone survey is dinner time on Friday night because families are most apt to be home. 2. Generally speaking, the parts of the guest experience that are not measured are typically unmanaged. 3. The advantage of process strategies is that they can catch the service error right after it occurs and can immediately take action so it does not affect the next guest. 4. Structured guest interviews are very detailed, offer excellent numerical data, and are relatively cheap.
Email messages should be limited to one topic because
a. some computers cannot display longer messages. b. an email message should not contain competing ideas. c. the recipient might forget to respond to multiple points discussed. d. messages with multiple topics take too long to type.
Which of the following is NOT an input to a forecast process?
a. historical demand data b. information from marketing department c. expected revenue d. recent demand information
Digitron Computers (Scenario)Michael Winters, the founder and CEO of Digitron Computers, believes that business is all about building teams and managing people. Recently, many customers reported technical problems in the computers that the company has been selling. Michael forms a cross-functional team to investigate this issue.The cross-functional team was successful in finding out reasons for the technical problem and they identified three alternative solutions to resolve it. Michael feels that the team is in a better position than him to critically analyze the alternatives and choose the most effective solution. Which of the following is the underlying assumption here?
A. The solution has to be implemented without consuming too much time. B. Technical expertise is not required to choose one of the three strategies. C. Being cross-functional, the team is free from groupthink. D. Legitimate power is essential to implement one of the solutions.