Go Pizza is a highly regarded pizza delivery corporation. To improve its services, the company thought about conducting a survey on customer satisfaction and needs. What is the best way to get responses from customers?
a. Provide a reply card asking for feedback along with the pizza at the time of delivery
b. Ask for email addresses every time a pizza is delivered and email each customer asking for feedback
c. Keep telephone numbers for each customer, call a day after a pizza is delivered, and ask for feedback
d. Save customer addresses and send each one a direct mail letter asking for feedback after a pizza is delivered
A
You might also like to view...
In 2009, American First Lady Michelle Obama breached royal protocol by putting an arm around Queen Elizabeth II of England. Identify the dimension of nonverbal communication that this incident involved.
What will be an ideal response?
Karla just accepted a position as a personal trainer at a gym. Although she is excited about her first day, she feels nervous about fitting in. Regardless, she wants to build friendships with her coworkers. Which aspect of workplace friendships will Karla probably find most beneficial at first?
A. information exchange B. newcomer assimilation C. improved performance D. organizational support
According to Carron & Eys, “Every group is like _____________________.”
a. all other groups b. some other groups c. no other groups d. all of the above
Carolyn is a brilliant, but strict teacher who smiles rarely and is a tough grader. During a review, her department chair tells her she should warm up to the students and offer them more emotional support. Which of the following terms best describes the department chair's evaluation of how Carolyn should act?
A) Hidden curriculum B) Hidden hand discrimination C) Invisible hand discrimination D) Invisible curriculum