While on the phone, your friend tries to get your attention. Instead of telling your friend to “Wait a minute,” you hold up your index finger in his or her direction. In this instance, you use a nonverbal cue to _____ the verbal cue
A) accent
B) contradict
C) repeat
D) substitute for
Answer: D
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In conversational analysis methodology, like Staske-Bell's study of mother-daughter talk and intimacy, which of the following is an important aspect of the study?
a. The words used b. The vocal patterns (pauses, volume, pitch) c. The nonverbal facial expressions d. Both a & b e. Both a & c
Chance associations with words often distract listeners from a speaker's message
Indicate whether the statement is true or false
Emotional consonance is when conflict exists between the emotions an individual genuinely feels and those required to be displayed within the organization
Indicate whether this statement is true or false.
Which of the following are unique characteristics of interviews?
a. Structured b. Balanced c. Question-answer d. Controlled