When a customer has a legitimate claim or complaint, he or she can expect a positive response from a company
Indicate whether the statement is true or false
True
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When Thomas Inc. dismissed Jim, his supervisor told him the reason was that he did not meet performance standards. The supervisor assumed that would prevent Jim from claiming he had been dismissed unjustly. What is the main flaw in the supervisor's assumption?
A. The supervisor provided Jim with inadequate coaching. B. People who file lawsuits for unjust dismissal are irrational. C. People who file lawsuits for unjust dismissal are usually lying. D. People who sue for unjust dismissal usually claim the real reason for the dismissal differs from what the employer said. E. Lawsuits often challenge an organization's performance management system.
_______ refers to the transportation of any domestic good or service to a destination inside a country or region, from a foreign origination point.
A. Foreign direct investment B. Exporting C. International business D. Importing E. International logistics
Buchanan Enterprises is considering investing in a machine that costs $400,000. The machine is expected to generate revenues of $175,000 per year for five years. The machine would be depreciated using the straight-line method with no half-year convention over five years and have no salvage value. The company considers the impact of income taxes in all of its capital investment decisions. The
company has a 40 percent income tax rate and desires an after-tax rate of return of 10 percent on its investment. The net present value of the machine is: A) $179,992. B) $(13,338). C) $119,337. D) $(1,966).
Whereas ________ are often associated with a low-cost leader strategy, ________ are frequently an important aspect of a differentiation strategy.
A. marketing innovations; management innovations B. product innovations; service innovations C. process innovations; product innovations D. radical innovations; instrumental innovations