An agreement whereby the parties agree to settle a contract dispute by accepting something different than in the original contract, and the subsequent performance of this agreement, is called a(n) ________.
A. accord and satisfaction
B. novation and rescission
C. agree to disagree
D. plea bargain
Answer: A
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Cameron is trying to motivate his team to sell the most air-conditioning units within his company. He decides to develop a spreadsheet to show the amount of orders each member of his sales team made within the quarter compared to the other sales teams. Cameron has focused on which characteristic of goal-setting theory?
A. specific goals B. difficult goals C. goal acceptance and commitment D. feedback
A bank closing one of its branch locations at midday to balance transactions because it is efficient for the bank, even though it is not convenient for customers who want to do their banking during the lunch hour, is an example of a gap between
________. A) established quality standards and service delivery B) expected service and perceived service C) consumers' expectations and management's perceptions D) management's perception and quality standards set by the firm E) service quality standards and consumers' perceptions
A Microsoft Office 2010 user can create a bar or line chart in Word
Indicate whether the statement is true or false
Salespeople should know the sales objectives of the firm in order to know what they are expected to accomplish.
Answer the following statement true (T) or false (F)