An approach to achieving ________ includes preventing defects before they occur.
A) total quality
B) cost competitiveness
C) sustainability
D) innovation
E) efficiency
A) total quality
Explanation: Total quality includes preventing defects before they occur, achieving zero defects in manufacturing, and designing products for quality. The goal is to solve and eradicate from the beginning all quality-related problems and to live a philosophy of continuous improvement in the way the company operates.
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