A source of internal interference that occurs when we concentrate so hard on the speaker's
message that we miss the main point is known as a ______________ distraction.
A. semantic
B. physical
C. factual
D. empathic
C
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While Pauline was yelling, Nabil simply continued knitting, paying no attention to her. On which effective conflict management skill does Nabil particularly need to improve?
a. presuming goodwill and expressing goodwill b. lightening up and reframing c. listening d. practicing cultural sensitivity
Which perspective of organizational thought believes tasks are completed by individuals and emphasizes collaboration, involvement, fulfillment, and interpersonal abilities?
a) Human behavior schoo b) Integrated perspectives c) Scientific management perspective d) Postmodern perspective
To a customer is to identify whether the customer can afford the product or service you are selling and to learn how to best approach the customer
A. educate B. qualify C. introduce D. customize
The type of informative speech that is given by expert scientists, teachers, and doctors is called a ____________________
Fill in the blank(s) with the appropriate word(s).