Michelle is in frequent conflict with a coworker who spends much of the day on her smartphone rather than contributing to the group effort. In order to reframe the conflict by asking questions, Michelle might ask all but which one of the following?
A) "Do I have all the facts?"
B) "What is the real issue here?"
C) "How would I want to be treated if the situation were reversed?"
D) "When is the best time to tell management about my lazy coworker?"
Answer: D
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Marketers should regard a complaint and suggestion system as
a. a way for dissatisfied customers to get rid of their frustrations b. a way to reduce negative word-of-mouth and engender loyalty c. a survey approach for target audience satisfaction d. a substitute for survey research of target audience satisfaction e. a source of negative information that could lead to employee reprimands
Clive buys a rifle from Gun Manufacturing Company and goes hunting. During the hunting expedition, he accidentally shoots himself in the foot. Which of the following would be true of this case?
A) Clive can bring a strict liability lawsuit against the company for its failure to warn him about the possible dangers of firearms. B) Clive can bring a strict liability lawsuit against the company for failure to provide adequate instructions on the use of the rifle. C) Clive cannot take any action because the handling of firearms entails generally known dangers. D) Clive cannot take any action against the company because he had abnormally misused the product.
Which of the following is true in the context of knowing the audience in a presentation?
A) ?A presentation is most effective when the presenter presumes to know the audience. B) ?As a general rule, audiences never want to be in tune with the speaker. C) ?Age is insignificant when attempting to understand the audience. D) ?A presentation must be focused on the audience to get the intended results.
What are some of the controversies that continue today for the Aboriginal people?
What will be an ideal response?