Nonverbals can oftentimes communicate power. Which of the following most accurately describes male and female use of nonverbal communication and power?
a. Women tend to use greater vocal inflection to exhibit power over men
b. Women tend to use touch to communicate power more than men.
c. Women tend to take up more personal space.
d. Women tend to surrender their space or territory more than men.
e. All of these are true.
d
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How can the use of specific questioning techniques improve the receiver's listening and make the speaker more efficient?
a. Good listeners always ask questions, even if they understand everything that is said. b. Speakers are usually boring, so by asking questions, listeners can make speakers become more involved and thus more interesting. c. Listeners' questions direct the speaker to provide more information or clarify ideas. d. Speakers always assume that listeners know what they mean, and questioning verifies this assumption.
Which popular acronym helps sales professionals adapt to their
potential buyers? a. WIIFT b. WIIFM c. WIIFS d. WIIFP e. WIFFLE
Physical appearance is a key factor that many people use to make inferences about ones personality
Indicate whether the statement is true or false
_________________ information is preferable to no information at all during an organizational change.
Fill in the blank(s) with the appropriate word(s).