Organization surveys can be used to ______.
A. organizational diagnosis
B. assess employees’ perceptions
C. give feedback to organization management and employees
D. all of these
D. all of these
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Many companies specify target response times for all contact channels in their SLAs or when communicating services to customers, so that customers will know how long it will take the service desk to resolve the incident or service request.
Answer the following statement true (T) or false (F)
Which of the following statements is true about the tweens in America?
a. They have grown up with and value traditional forms of media more than any other cohort. b. They are making an effort to look more mature at a younger age. c. They are a larger cohort than Millennials. d. They are still not familiar with the use of social media and mobile technologies.
Outside the U.S., public relations firms are typically called which of the following?
A. Marketing communicators C. Publicity agencies B. Public relations associates D. Organizational relations firms C. Public relations consultancies
Prescriptive marketing analytics can be used to reallocate future funds of marketing campaigns, provide the best possible mix of marketing channels, and optimize social media scheduling
a. True b. False