Which of the following statements is true of information power?
A. It is based on an agent's ability to control rewards that a target wants.
B. It has the strongest relationship with performance and satisfaction.
C. It can flow upward from subordinates to managers as well as downward from managers to subordinates.
D. It is based on an agent's ability to cause a target to have an unpleasant experience.
Ans: C. It can flow upward from subordinates to managers as well as downward from managers to subordinates.
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The intangibility element of a service refers to the fact that it
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XYZ Association, a carpenters' trade union, adopts guidelines intended to curtail questionable and pervasive activity by its members. Which of the following statements is true about the relationship between XYZ and its members?
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