TEK, Inc. recently developed a registration and billing software program for a hospital. A team of five programmers developed the software program. Now an evaluation is being conducted to reveal the effectiveness of the software on improving registration processes at the hospital. In this evaluation, the programmers are characterized as ______.
a. direct impactees
b. indirect impactees
c. a group of evaluees
d. upstream stakeholders
d. upstream stakeholders
The programmers were involved in the development of the program; thus upstream stakeholders. They are not the actual users of the program (thus, not direct impactees). They are not the ones who are influenced by the actual users’ performance (thus, not indirect impactees either); downstream indirect impactees could be the patients and visitors.
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