Judith is taking back a defective item to a store and does not have a receipt. In speaking with the clerk, who is refusing to replace the item, Judith simple restate her request is several polite ways without raising her voice. Her persistent restatement of her request is known as:
A) ?the door-in-the-face technique.
B) ?the "broken record."
C) ?assertive rehearsal.
D) ?overlearning.
Ans: B) ?the "broken record."
You might also like to view...
The research on satisfaction with life shows that
a. elderly women are typically satisfied with their lives. b. older women are more likely than younger women to be depressed. c. most women maintain their life goals through middle age, so they are likely to be unhappy if they have not fulfilled these goals. d. elderly widows are likely to experience intense depression, and so they are less happy than all other groups of women.
In this formula, Population mean = 
what does the N stand for?
A. the total number of scores B. sample population C. population mean D. population distribution
Conflict between siblings:
a. peaks in late adolescence. b. increases as children mature from childhood to early adolescence. c. is indicative of severe family issues. d. is much worse in siblings of opposite sex.
Robert Baron (1976) conducted a field experiment to study drivers' responses to a car that hesitated when a stoplight turned green. He found that when a confederate hobbled across the street on crutches in front of the lead car in the intersection, fewer drivers behind the lead car honked their horns. According to Baron, why was that?
A) Drivers at the rear were distracted by the sight of a person on crutches. B) Drivers at the rear were afraid honking their horns might frighten the person on crutches. C) Drivers at the rear felt empathy for the confederate, which inhibited their aggression. D) Drivers at the rear forgot all about their own troubles. E) Drivers at the rear were given a dispositional attribution for the lead driver's hesitation.