In 2017, the FCC reversed the 2015 ruling on net neutrality classifying the Internet as ________.
A. an information service
B. a luxury
C. a network
D. a utility
E. old
Answer: A
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Which of the following best defines prohibitions?
A. The perceptions that customers have when they contact an organization or service provider about the kind, level, and quality of products and services they should receive. B. Alternatives offered by service providers when an original request by a customer cannot be honored because of such restrictions as governmental statutory regulations, unavailability of products, or inability to perform as requested. C. Local, state, or federal regulations that prevent a service provider from satisfying a customer's request even though the provider would normally do so. D. A service strategy in which service providers strive for excellent customer service and satisfaction by doing more than they say they will do for the customer or exceeding customer expectations.
At the beginning of the year a company had a debit balance in the account Market Adjustment--Trading Securities. During the year the company did not buy or sell any trading securities, but at the end of the year the related market adjustment account had a credit balance. This change indicates that
a. a loss on the income statement was recognized. b. a gain on the income statement was recognized. c. the value of the investment account increased. d. the value of the investment account decreased.
Which vertical marketing system allows a firm to appeal to different customers through different wholesale and retail distribution forms?
a. dual vertical marketing system b. independent vertical marketing system c. partially integrated vertical marketing system d. fully integrated vertical marketing system
Cognitive skill is particularly important for leaders when they
A) have to make decisions by themselves. B) delegate extensively to group members. C) must display self-confidence. D) must smile frequently to maintain morale.