If you have mildly disappointing information to deliver as part of a positive message, you should
A) put the negative information in a favorable context.
B) simply omit it from the message.
C) put the negative information first.
D) put the negative information last.
E) use humor to suggest the outcome is not too bad.
Answer: A
Explanation: A) A favorable context should not mislead or obfuscate. Simply express the negative news in the most positive possible manner. For example, rather than tell a customer only that he can't purchase his favorite tennis discontinued racket, be sure to tell him that he can purchase a new model you think is even better than the original.
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In the process of reconciling its bank statement for April, Donahue Enterprises' accountant compiles the following information: Cash balance per company books on April 30$6,275 Deposits in transit at month-end$1,300 Outstanding checks at month-end$620 Bank charge for printing new checks$45 Note receivable and interest collected by bank on Donahue's behalf$770 A check paid to Donahue during the month by a customer is returned by the bank as NSF$480 The adjusted cash balance per the books on April 30 is:
A. $6,520 B. $6,900 C. $8,160 D. $5,840 E. $4,600
What is supply chain visibility?
A. Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. B. Enables viewing of all areas up and down the supply chain in real time. C. Ensures supply chain cohesion by automating the different activities of the supply chain. D. Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
You are conducting interviews for new sales representatives for your manufacturing firm. You are primarily looking for candidates that you feel can be successful at assisting your wholesaling customers sell to their customers. Which of the following types of sales representatives are you looking for primarily?
A. Outside sales force reps B. Inside sales force reps C. Trade sales reps D. Technical sales reps E. Missionary sales reps