The four primary activities of concern in service response logistics are the management of:
a. Distribution channels,service quality, reputation and waiting times
b. Service capacity, waiting times, distribution channels and service quality
c. Labor standards, distribution channels, waiting times and service quality
d. Service capacity, visual workplace, waiting times and distribution channels
b
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When employees cannot work with management to make changes, they may engage in ________, taking their charges to the media in the hope that if the public learns about the situation, the organization will be forced to change.
A. whistle-blowing B. media manipulation C. benchmarking D. scapegoating E. progressive discipline
The goal of most waiting line problems is to identify the service level that minimizes service cost
Indicate whether the statement is true or false
Knebel's parents promised her $3,000 if she would not marry before age twenty-one. Knebel agreed. This agreement is
a. void. b. valid. c. unenforceable. d. illegal.
Odiferous Waste Company is a subsidiary of Precarious Investments, Inc. Odiferous operates a hazardous waste disposal site. QuikChem Corporation is one of many parties who generate waste disposed of at the site. Odiferous borrows money from Regal Bank, which takes over the site when Odiferous goes bankrupt. The Environmental Protection Agency discovers a leak at the site. Can any of these private parties be forced to pay for the clean up? If so, who?
What will be an ideal response?