Which of the following is an example of an external stakeholder for the department store chain Macy’s?
a. A member of the Macy’s board of directors.
b. A customer who purchases a mattress at Macy’s.
c. A sales associate at Macy’s.
d. Owners of Macy’s stock.
e. The CEO of Macy’s.
b. A customer who purchases a mattress at Macy’s.
The external task environment consists of 11 groups that present the organization with daily tasks to handle including customers. The other choices are part of the internal environment of Macy’s.
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Which of the following statements is true of customer loyalty?
A. It refers to customers making repeat visits to a retailer and being satisfied with their experiences. B. It occurs when customers purchase merchandise and services from a retailer because of its convenient location. C. It is the sole result of superior customer service. D. It is an emotional connection between a retailer and a customer. E. It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions.
Corporations and businesses can seek protection under privilege against self-incrimination
Indicate whether the statement is true or false
Information relates to which pair of psychological preferences of the MBTI?
a. Extroversion and Introversion b. Sensing and Intuiting c. Thinking and Feeling d. Judging and Perceiving
Libby is in charge of implementing the new calendar system for her school. The school decided to move from a 5 day to a 7 day rotation schedule. She knew that the new schedule change would be hard for people to except at first. So, she decided to clearly explain to employees and students what needed to be done, who was responsible for the changes, and the benefits to this new schedule. Libby planned to use which method to reduce resistance to change?
a. Education and communication b. Coercion c. Manipulation d. Consultation