Answer the following statement(s) true (T) or false (F)
1. Esteem needs are best met through personal goal accomplishment.
2. At the top of the needs hierarchy are esteem needs.
3. Theory X would represent a democratic management style
4. Theory Y managers believe that employees dislike work and avoid responsibility.
5. All workers like and would respond well under a Theory Y environment.
1. TRUE
2. FALSE
3. FALSE
4. FALSE
5. FALSE
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When we consciously control our face to communicate a message meant only for public consumption, we are giving a performance and displaying which of the following?
A. representational facial expressions B. genuine feelings C. presentational facial expressions D. nondeceptive facial messages
Which of the following is an example of an informational question that you should avoid?
a. "How are you doing this morning?" b. "All right, so you started here in June 2003—after working for Caterpillar—to the best of your recollection?" c. "Didn't you suspect that something wasn't right?" d. "What are your duties here?" e. "Please tell me about your job.".
The service product is ______.
a. the entire bundle of tangibles and intangibles provided by the service organization b. only the tangible part of the service experience c. only the intangible part of the service experience d. the same thing as the service experience
The information that is of the most importance to the research project and should be obtained first is ________
A) qualifying information B) identification information C) basic information D) classification information