Your business e-mail address:
a. should reflect your personal flair
b. intrigue your reader
c. be neutral and businesslike
d. none of the above
c
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Creditors' equities is another term for liabilities
Indicate whether the statement is true or false
You need to write a letter to a customer denying a claim, as the customer is responsible for the problem that she is asking you to fix. In this situation, ________
A) the direct approach is best to buffer the bad news B) the direct approach is preferred so that you get right to the point without introductory pleasantries C) the indirect approach alleviates the need to phrase the bad news tactfully D) the indirect approach can provide introductory information so it can be understood by the reader E) you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill
The balance sheet helps analyze the business performance in terms of profitability
Indicate whether the statement is true or false
A(n) ________ is a report that shows the financial picture of a company at a given time and itemizes assets, liabilities, and stockholders' equity.
A. balance sheet B. expense report C. profit and loss statement D. budget report E. income statement