Provide at least five guidelines to observe when making negative organizational announcements
What will be an ideal response?
Answer: (1) Match your approach to the situation—if the news is relatively minor, the direct approach may be best. If it will come as a shock, use the indirect approach. (2) Consider the unique needs of each group—not everyone needs the same information. (3) Give each audience enough time to react as needed. If a plant is closing, for example, employees may need months to find new jobs. (4) Give yourself enough time to plan and manage a response. Complaints and questions are likely to follow your announcement. (5) Look for positive angles but don't exude false optimism. (6) Minimize the element of surprise whenever possible. (7) Seek expert advice if you're not sure how to handle all aspects of the announcement.
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Which of the following is not an organizationally driven reason for outsourcing?
A. Improve credibility and image by associating with superior providers. B. Increase product and service value by improving response to customer needs. C. Improve flexibility to meet changing demand for products and services. D. Improve effectiveness by focusing on what the firm does best. E. All of these are organizationally driven reasons for outsourcing.
A bank has discovered that their tellers receive vastly different ratings from a mystery shopper. This is an example of which characteristic of services?
a. Service quality varies from server to server b. Services are intangible c. Services cannot be inventoried d. Service quality varies from company to company
Which of the following statements about communication in today's workplace is most accurate?
A) Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business. B) Individuals are using more mobile electronic devices to communicate with others. C) Because individuals are more dispersed, messages are longer and less frequent. D) Because of social media networks, today's communication includes more one-on-one conversations.
Advantages of the corporate form of business organization include
A) minimal legal requirements. B) double taxation. C) easier transfer of ownership. D) none of the above