The overall goal in customer service is:
a. Customer demographics
b. Customer satisfaction
c. Customer action
d. Customer resentment
b
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The following information is available for Jimmy Corporation for the month of June: Beginning Inventory ............. 8 units @ $20.00 = $160 Purchased, June 3 ............... 5 units @ $22.00 = $110 Purchased, June 5 ............... 7 units @ $24.00 = $168 Sold, June 9 .................... 9 units Purchased, June 1 . .............. 8 units @ $26.00 = $208 Sold, June 1 . ................... 7
units Given this information, the ending inventory balance using the average cost method is a. $276. b. $302. c. $368. d. $386.
A series of creative improvements in the sales process that enhance the customer experience is known as:
A) relationship modeling B) customer-oriented sales C) value-added selling D) transactional selling E) managing relationships
Which of the following activities might you consider adding a time buffer to?
A. Merge activities that are prone to delays B. Activities with severe risks C. Noncritical activities with very little slack D. You might consider adding a time buffer to any of these activities E. Activities with scarce resources