What is the difference between a primary and a secondary public?
What will be an ideal response?
A primary public can directly affect an organization's pursuit of its values-driven goals. While still
important, a secondary public's effect upon the organization's pursuit of those goals is minimal.
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Effective ways to gain attention for a speech include __________.
A. telling a dramatic or humorous story B. apologizing for your lack of experience to set the audience at ease C. immediately offering your thesis statement D. making prefacing remarks before you begin the speech
Which of the following is NOT a nonverbal communication challenge in tourism contexts?
A. expectations for linguistic ability B. expectations for smiling at strangers C. expectations for a hands-on inspection of the merchandise D. expectations for appearance in public
When the verbal message does not match the nonverbal message, people will
a. usually believe the nonverbal message. b. usually believe the verbal message. c. not believe the speaker. d. want more information about the speaker.
When a person uses other people in order to promote himself or herself, without caring about the outcomes or effects, that person is considered:
A. Logistical B. Machiavellian C. Epicurean D. Independent