________ means transmitting information across functional boundaries in an organization to align all functions with customer expectations.
A. Resetting customer expectations
B. Managing horizontal communications
C. Exceeding customer expectations
D. Managing service promises
E. Communicating with customers
Answer: B
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A) 2 + 2 = 4 B) yardstick C) direct D) hypothetical E) indirect
Developers will usually look for ________ to build lifestyle centers.
A. interstate interchanges B. middle-class neighborhoods C. inner city locations D. higher-income neighborhoods E. small towns
In expectancy theory, the perception that an employee’s performance will be appraised accurately and will lead to rewards (e.g., pay raises, bonuses, etc.) is referred to as ______.
A. instrumentality B. expectancy C. valence D. equity
It is important to leave _____ between headings and other page elements in a Web page to avoid a cluttered look.
Fill in the blank(s) with the appropriate word(s).