In Step 2 of the Giving Praise Model, the employee being praised is told ______.
A. what their reward will be
B. how the supervisor learned about the performance
C. why the praised behavior is important
D. a reason to repeat the performance
C. why the praised behavior is important
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Which is true about knowledge and information-retrieval?
A. Good analysts try to store all the information they need in their heads, so they can quickly retrieve it when necessary. B. Retrieving information and acquiring knowledge are basically the same thing, and both are easy to accomplish on a good service desk. C. Getting ahead in the support industry requires both the ability to retrieve information and the ability to acquire knowledge. D. Both are activities performed as part of the problem management process and not by the service desk as part of the incident management process.
One of the least subtle buying signals displayed by the customer is the question
Indicate whether the statement is true or false
What are the features of total institutions? How might analysis of power in total institutions inform analysis of power in organizations more generally?
What will be an ideal response?
Which company used BPR to change its industry by implementing a mobile claims process?
A. Saab. B. Progressive insurance. C. Trek. D. Charles schwab.