What are the features of total institutions? How might analysis of power in total institutions inform analysis of power in organizations more generally?
What will be an ideal response?
A good answer will include a demonstration of the understanding of Goffman’s conception of total institutions; discussion of the Zimbardo and Millgram experiments and their implications to management and organization. A better answer will also demonstrate some knowledge of Bauman’s work on the Holocaust and its implications.
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Customer value equals ________
A) relative benefits divided by number of customers B) relative price divided by number of customers C) relative price plus relative benefits D) relative benefits minus relative price E) relative price minus relative benefits
If a firm's profit is Z = 12x - 6x2 + 30, and their minimum production level of x is equal to 0.5, then the level of x that maximizes profit is:
A) .5. B) 1. C) 1.5. D) 2.
The provisions of Section 17(a) of the 1933 Act:
a. primarily allow for a private right of action for persons injured by the act. b. make it unlawful to engage in any transaction, practice, or course of business that operates as deceit upon the issuer. c. make it unlawful in the offer or sale of any securities to obtain property by any statement that omits a material fact without which the information is misleading. d. None of these.
Management at Fabricfresh Dry Cleaners is concerned that it maintains a high level of service for its business accounts. How should the firm monitor the level of service these customers receive?
A. Develop a code of service. B. Set service objectives. C. Formally survey customers. D. Specify service uniformity. E. Stress truthfulness with employees.