Josef is a nonexempt employee. His regular pay rate is $20 an hour. It was very busy at work this week, and he worked 46 hours. He earned $180 over his regular pay, so that his gross pay for the week will be $980.
Answer the following statement true (T) or false (F)
True
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When customers are in the "zone of indifference" they:
A) feel they are being treated unfairly or differently from others. B) may be generally satisfied but not necessarily motivated to become loyal customers. C) are not feeling any particular dissatisfaction. D) Both B and C are correct.
There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.
Answer the following statement true (T) or false (F)
Research in the field of communications most likely reveals that:
A) verbal messages carry more influence than nonverbal gestures B) nonverbal behaviors seldom reinforce verbal messages C) the meaning attached to words depends little on visual data D) nonverbal behaviors rarely contradict verbal messages E) words play a small role in the communications process
Relationship retailing focuses on keeping existing customers, as well as attracting new ones
Indicate whether the statement is true or false