The first step in the new service-development process is:
A. Idea generation
B. Concept development and evaluation
C. Business strategy development or review
D. New-services strategy development
E. Business analysis
Answer: C
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The tour guides Jose and her will be with the group for one week
What will be an ideal response?
Although marketable securities may be retained for several years, they continue to be classified as temporary, provided they are readily marketable and can be sold for cash at any time
Indicate whether the statement is true or false
When granting a customer's claim, a business communicator should include an opening in an adjustment message that A) summarizes the reader's claim and request
B) presents the good news immediately. C) explains and clarifies the company's position. D) builds goodwill.
Louisa and her neighbour Eva have been involved in a boundary dispute for many years. One day Eva called the police to report that Louisa had destroyed her plants. Louisa was arrested and spent a night in jail
Louisa was then convicted of the offence at trial. Two months later, Eva and Louisa got into another argument, during which Eva said "I made up a story that got you convicted. Keep bothering me and I will do it again." Which of the following statements is TRUE? A) Eva has committed the tort of false imprisonment B) Louisa can sue Edit for injurious falsehood C) Eva is liable for malicious prosecution D) Eva is liable for nuisance E) Eva is liable for intrusion upon seclusion