In the final stage of culture shock, you engage in _______
a. recovery.
b. adjustment.
c. the crisis phase.
d. the honeymoon period.
b
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Which of the following is not an immediacy behavior?
A) leaning in while talking to someone B) dressing formally C) touching a person in non-harassing ways D) making sure you are on time to a meeting
When a speaker attacks an individual instead of challenging
his or her argument, what type of error is occurring? a. non sequitur b. ad hominem c. hasty generalization d. faulty use of authority
When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated
Indicate whether this statement is true or false.
It is more important for a listener to remember the main points of a speech than to remember support materials.
Answer the following statement true (T) or false (F)