During a business meeting, Hank's goal was to discuss a new procedure for evaluating employees, while Roberta's goal was to get a raise. In this case, Hank and Roberta experienced ___________ to listening
a. a physical barrier
b. a physiological barrier
c. a psychological barrier
d. conflicting objectives
D
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Adam finds himself disagreeing with the speaker who has come to talk his class about why they should start buying more locally produced foods as he thinks the speaker is very pretentious and is coming off like he thinks he is better than others because of his food decisions. Adam was most likely using what strategy to make his decision?
a. liking heuristic b. evaluation of the message strength c. credibility heuristic d. consensus heuristic
What is the three-step method for communicating appreciation for a relational partner (in order)?
a. Describe our level of commitment to the relationship, describe the particular need(s) that we desire, and describe how we feel when our needs are fulfilled. b. Describe the specific actions that we believe contribute to our well-being, describe the particular need(s) that the partner fulfills, and describe how our partner may fulfill those needs. c. Describe the specific actions that we believe contribute to our passion, describe the particular need(s) that the partner fulfills, and describe how we feel when our needs are fulfilled. d. Describe the specific actions that we believe contribute to our well-being, describe the particular need(s) that the partner fulfills, and describe how we feel when our needs are fulfilled. e. None of the above
You are giving a speech on a community building project to a local service organization at its monthly luncheon. Dessert dishes are being cleared away as you walk into the overcrowded, overheated room. The most important situational factor to consider when adapting to your audience would probably be the
A. education of your audience. B. age of your audience. C. gender of your audience. D. physical setting for your speech. E. audience's attitude toward you.
The medical team leader listens willingly, avoids interrupting, and reacts supportively, while also offering constructive criticism. Which leadership skill is she demonstrating?
a. mentoring group members b. empowering group members c. guiding group members through an agenda d. preparing group members and starting interaction