April, a recent college graduate, has always been concerned about protecting the environment and now hopes to play a major role in seeing that legislation for protecting the environment is enforced. With whom should April seek employment?
A. A large, environmentally friendly corporation
B. The Equal Employment Opportunity Commission
C. The Environmental Protection Agency
D. A recycling center
E. The Commission for Cleaner Air
Answer: C
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The following are human relations principles that convey appropriate tone to customers:
A) use I-centered phrasing to be sure they understand you. B) talk to people as groups, not as individuals to avoid offending. C) express ideas in ways that convey "what's in it for me" to customers. D) be aggressive in phrasing in order to convey the importance of your message.
In the BCG matrix, ________ refer to low-growth, high-share businesses or products
A) stars B) cash cows C) question marks D) dogs E) heroes
The high/low method:
A) considers only the highest and lowest costs for a given time period. B) is superior to regression analysis. C) considers all data points available. D) uses the data points for only the high and low levels of activity.
The Balanced Scorecard approach integrates four categories: financial, customer, process, and learning measures.
Answer the following statement true (T) or false (F)