Which of the following stages of conflict is characterized by parties engaged in serious power struggles, polarization, and lack of information sharing?
A. Stage I
B. Stage II
C. Stage III
D. Stage IV
E. Stage V
Answer: C
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A preparation outline is useful as a delivery aid
Indicate whether the statement is true or false
Answer the following statement(s) true (T) or false (F)
1. Suggesting that disputants can seek advice from attorneys or other professional undermines the effectiveness of the mediation. 2. Ground rules must be very specific and direct, such as “There will be no interruptions when someone else is speaking.” 3. The disputants can be allowed to participate in the development of ground rules. 4. If one disputant is visibly agitated, sometimes it is best to start with him or her. 5. As the mediator moves the parties from the opening statement to the storytelling phases, the mediator must start with the person who first contacted the mediator.
Which of the following is the building block of communication?
a. medium b. message c. symbol d. idea
If a visual aid is small, it should be passed among the listeners during the speech so that everyone can get a good look.
Answer the following statement true (T) or false (F)