Which of the following stages of conflict is characterized by parties engaged in serious power struggles, polarization, and lack of information sharing?

A. Stage I
B. Stage II
C. Stage III
D. Stage IV
E. Stage V


Answer: C

Communication & Mass Media

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1. Suggesting that disputants can seek advice from attorneys or other professional undermines the effectiveness of the mediation. 2. Ground rules must be very specific and direct, such as “There will be no interruptions when someone else is speaking.” 3. The disputants can be allowed to participate in the development of ground rules. 4. If one disputant is visibly agitated, sometimes it is best to start with him or her. 5. As the mediator moves the parties from the opening statement to the storytelling phases, the mediator must start with the person who first contacted the mediator.

Communication & Mass Media