Luis presents a speech on the three most popular misconceptions about veganism. Which organizational pattern has he chosen?
a. problem-cause-solution
b. Monroe’s Motivated Sequence
c. topical
d. chronological
c. topical
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Which is true about telephones on a service desk?
A. If an analyst chooses to use a traditional telephone, it should be placed at a 45 degree angle on the side of the analyst. B. The type and style of the telephone is just as important as its location on an analyst's desk. C. Telephones place analysts at risk of acoustic shock, so analysts should strive to use wireless headsets. D. Analysts who have to stretch or turn around to answer the telephone are at risk for a repetitive stress injury.
The SDR is
A. special drawing rights, an international reserve asset. B. a special deposit for corporate reimbursement. C. a special deficit refund, made to compensate for currency devaluation. D. a paper credit issued by the Bank for International Settlements.
In relationship retailing, a retailer _____
a. seeks to maximize a customer's short-term satisfaction b. prefers to attract new customers over retaining existing customers c. seeks to attract larger customers over smaller accounts d. plans to establish and maintain long-term bonds with its customers
Which of the following sentences best expresses the receiver's point of view?
a. I want to take this opportunity to offer my congratulations on your recent promotion. b. A promotion is always great news. c. Congratulations on your recent promotion to regional manager. d. I hear that congratulations are in order!