Describe cultural rituals that occur for freshmen in your university.
What will be an ideal response?
During the first day of classes, professors are expected to hand out syllabi. The freshmen orientation program begins with welcome messages from the president and provost. There are weekly meetings with the resident directors in the residence halls, and incoming freshmen are expected to meet with advisors.
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In which of the following ways does a background check differ from a reference check in terms of gathering behavioral information?
a. It is more valuable to the hiring authority. b. It reveals more about character. c. It is more objective. d. It is legally required for most positions.
Research has shown that when a company’s CEO is charismatic, it may result in ______.
A. less commitment to goals because followers accede to the leader B. increased incidence of management by exception C. more employees becoming charismatic themselves D. higher levels of employee identification with the company
When a buying division elects to purchase from an outside supplier,
a. the impact on overall company profits is usually not considered in the decision. b. only fixed costs should be included in the decision analysis. c. the price from the outside supplier is likely to be more than the incremental cost to the supplying division. d. overall company profits should be enhanced.
The ____________ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more likely to make future purchases than are customers who have no problem in the
first place. a. referent renewal paradox b. referent contribution paradox c. referent acquisition paradox d. service recovery paradox e. service renewal paradox