Sign-off is the users' actual signatures indicating they approve all of the business requirements.
Answer the following statement true (T) or false (F)
True
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Focus groups are very helpful in ______.
a. providing statistically valid data on service failures b. itemizing the costs of gathering information about service failures c. minimizing guest inconvenience d. providing qualitative information that might otherwise be unavailable
Many businesses have established protocol procedures or policies to enforce civility
Indicate whether the statement is true or false
People with high cultural intelligence are able to
A) learn foreign languages quickly. B) observe subtle cues about how to act in another culture. C) quickly pick up facts about a different culture. D) get through airport customs inspection without arousing suspicion.
Oriole Corporation has a large factory. Of Oriole's factory workers, 80 percent are white and 20
percent are black. However, the general population is about 50 percent black, and has been for over 50 years. This data would indicate that Oriole's hiring practices have been: A) Legal because some blacks were hired by Oriole, there can be no discrimination. B) Illegal because this shows a disparate impact discrimination. C) Illegal because this shows a disparate treatment discrimination. D) Legal because no specific black person has been discriminated against.