Which of the following quality gurus believed that companies should strive for zero defects and that quality was, in a sense, free since quality improvement programs invariably paid for themselves?
a. Juran
b. Deming
c. Baldrige
d. Crosby
d
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The business decisions made by the sales department include potential customer data, sales report data, commission data, and customer support data.
Answer the following statement true (T) or false (F)
Integrating social media into loyalty programs does all of the following except
A. increases loyalty participation. B. improves the loyalty-program customer experience. C. increases brand advocacy. D. limits participation with the brand. E. creates an easy way to identify social brand advocacy.
The sum of all costs to complete a project best describes
A) feasibility costs. B) total cost of ownership. C) project budget. D) project costs.
Discuss how businesses measure online success.
What will be an ideal response?