Unhappy customers
a. don't come back.
b. don't tell your business why they are unhappy.
c. tell others why they are unhappy with your business.
d. all of these choices.
D
You might also like to view...
Depreciation is a noncash expense that is added back to net income in determining cash provided from operating activities under the indirect method
a. True b. False Indicate whether the statement is true or false
Which of the following statements is true about snowball sampling?
A) In snowball sampling a decision rule is used to indicate whether sampling should be continued or whether enough information has been obtained. B) Snowball sampling is used in industrial buyer-seller research to identify buyer-seller pairs. C) In snowball sampling an initial group of respondents is selected, usually at random. D) Both B and C are true.
Which one of the following is NOT a measure that management can use in evaluating and controlling investment center performance?
A) Rate of return on investment B) Negotiated price C) Residual income D) Income from operations
A firm is considering the purchase of an asset whose stand-alone risk is greater than the average risk of its existing portfolio of assets. In evaluating this asset, the decision maker should:
A. increase the internal rate of return (IRR) used to evaluate the asset to reflect its higher risk. B. increase the asset's net present value (NPV) to reflect its higher risk. C. reject the asset because its acceptance would clearly decrease the value of the firm. D. ignore the asset's higher risk if, after purchase, it will make up only a small fraction of the firm's total assets. E. increase the required rate of return that is used to evaluate the asset to reflect its higher risk.