Attributing your strengths and good actions to your personal integrity while attributing your weaknesses and mistakes to external factors beyond your control is known as the __________
Fill in the blank(s) with correct word
self-serving bias
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Go Pizza is a highly regarded pizza delivery corporation. To improve its services, the company thought about conducting a survey on customer satisfaction and needs. What is the best way to get responses from customers?
a. Provide a reply card asking for feedback along with the pizza at the time of delivery b. Ask for email addresses every time a pizza is delivered and email each customer asking for feedback c. Keep telephone numbers for each customer, call a day after a pizza is delivered, and ask for feedback d. Save customer addresses and send each one a direct mail letter asking for feedback after a pizza is delivered
Why is it valuable for an organization to consider broad questions regarding its aspirations and place in its field?
a. It can create transparency for the public. b. It can help lead to an understanding of the role of public relations in the organization. c. It can shine a light on the organization’s strengths and weaknesses. d. It can be the foundation for developing effective campaign tactics.
Widespread appearance on the Internet is a strong indication that a report is accurate.
Answer the following statement true (T) or false (F)
Which of the following is NOT one of the five stages of grief reaction?
a. denial b. depression c. anger d. rationalization e. bargaining