Which of the following service quality dimensions refers to a service obsession to get it right when things go wrong?
A) service reliability
B) service assurance
C) performance
D) customer empathy
E) responsiveness
E
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The stockholders' equity section of Twilight Time's balance sheet on January 1, 2016, appeared as follows: Common stock, $2 par, 2,000 shares issued and outstanding $ 4,000 Additional paid-in capital—Common 1,600 Retained earnings 5,400 Total stockholders' equity $11,000 On March 1, 2016, Twilight reacquired 800 shares of common stock at $10 per share. Twilight sold 400 of the treasury shares
on November 15 for $12 per share. The entry to record the sale on November 15 would show: a. an increase in Gain on Sale of Treasury Stock, $800 b. an increase in Common Stock, $4,800 c. a decrease in Cash, $4,800 d. a decrease in Treasury Stock, $4,000
Chuck occupies the coordinator role in a group, so he is likely to
A) carefully examine the group process. B) seek ways to hog recognition. C) clarify goals and promote decision making. D) form alliances with the group leader.
Newt, a gun dealer, offers to sell a rare civil war musket to Rush, another dealer, for "$15,000, insurance and shipping paid by buyer." Rush responds, "I accept. Insurance and shipping costs divided equally between seller and buyer." The parties:
a. do not have a contract since the acceptance violated the mirror image rule. b. do not have a contract since Rush's response was a counteroffer. c. have a contact and, in the majority of states, the terms of the offeree control. d. have a contract and, in the majority of states, the different terms will cancel each other out.
A share dividend:
A) is a type of distribution. B) makes no difference in the assets of the corporation or in the shareholder's relative interest in the net worth of the corporation. C) is also known as a property dividend. D) All of these.