Which of the following describes a pickling solution?
A. shapes.
B. photographs.
C. shades.
D. patterns.
Answer : B. photographs.
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Which nonverbal cue can indicate deception?
a. having straight posture b. maintaining eye contact c. looking down at the floor d. touching the other person gently
Which of the following is the strongest differentiator for brick-and-mortar stores who want to emphasize their superiority over online retailers?
A) product quality B) the shopping experience C) product range D) pricing E) the retailer's reputation
A clearinghouse scam:
a. involves a victim receiving a letter that claims he or she has inherited a significant amount of money. b. involves a victim receiving a mail from a known party who claims to have access to large sums of money or assets. c. involves a victim receiving a letter that falsely claims the writer represents a foreign bank. d. involves a victim receiving an email containing the Social Security number and/or credit information.
Which of the following statements about CRM programs is true?
A) The success of a CRM program relies on its use of mass communication channels. B) CRM programs include information gathered from each customer touchpoint. C) Internet technology is a barrier to the successful implementation of CRM programs. D) To succeed, all companies should engage in CRM every time they interact with a customer. E) Only consumer marketers can benefit from the use of CRM programs.