Stephen is a new insurance agent with an established company. He is nervous at the idea of making cold calls on the telephone to prospective clients. After thinking through the problem, Stephen decides to ask his supervisor if he can host a small introductory meeting, inviting local business in for coffee and cake to introduce himself. Stephen is exhibiting a high level of hope.

Answer the following statement true (T) or false (F)


True

Stephen possesses hope-he has a goal and the determination to achieve it (willpower) and is using strong problem-solving skills to overcome obstacles, such as his nervousness about cold calling.

Business

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