Which of the following is NOT a technology substitution for personal contact and human effort?
A. Professional maid service
B. Voice mail
C. On-line services
D. Automatic car wash
E. Automatic teller machines
Answer: A
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List and describe the three types of budgets that are included in the master budget.
What will be an ideal response?
The systems viewpoint regards the various parts making up the whole system as
A. microsystems. B. macrosystems. C. subsystems. D. management collections. E. organizational sets.
The essence of leadership is ______.
A. an influence process B. manipulating others C. planning strategies D. training employees
Which one of the following statements about process management is BEST?
A) When customization must be high, equipment should be general purpose, and employees need to perform a broader range of duties. B) The traditional relationship between capital intensity and resource flexibility is that if one is high, so is the other. C) Creating a more capital-intensive process tends to reduce the fixed cost and raise the variable unit cost. D) Economies of scope mean that a process should be devoted to a single product or service to achieve high volumes.