Mel is the manager of a grocery store. He suspects that one of his employees is stealing
cigarettes. Since he has no idea who to suspect, he systematically interviews each employee
privately in his of?ce.
During the interviews, he asks each employee if they are stealing from the
store. Much to Mel's surprise, the employees are not self-disclosing much information. What can
Mel do differently in order to ?nd out who is stealing?
A) He can plan an interview with a highly scheduled body.
B) He can ask leading questions.
C) He can use his power to ?re all who do not cooperate.
D) He can set up a supportive communication climate.
D
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