Which of the following is an example of the introductory approach?
A. "Good afternoon, your company needs a secure local area network."
B. "Mr. Lawrence, you certainly sell a lot of perennials to landscaping companies."
C. "Hello, Mr. Ariana at Country Stay Inn told me that you might be interested in my company's new line of mildew-proof shower curtains."
D. "Hello, my name is Lisa G. Smith, and I represent Wilson Computers."
E. "Here, Ms. Li, try one of my company's throat lozenges."
Answer: D
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When emailing your résumé to a prospective employer, you should
A) always send it as a Microsoft Word attachment. B) make it less formal than you would for other formats. C) include in the subject line the reference number or job ad number. D) use lots of colors to make your résumé stand out. E) use a subject line that will grab attention, such as "This is the one."
_____ span a greater distance than LANs and usually have more complicated networking equipment for midrange communications.
A. WANs (wide area networks) B. MANs (metropolitan area networks) C. peer-to-peer LANs D. PANs (personal area networks)
______ is the ability to understand emotions in ourselves and others in order to effectively manage our own behaviors and our interpersonal relationships.
A. Emotional intelligence B. Emotional affect C. Emotional labor D. Emotional contagion
Which is NOT a sign of group pressure?
A. pressure on dissenters B. self-censorship C. the illusion of unanimity D. pre-appointed third party “mind guards”